REA. Remote Expert Assistance

REA

Remote Expert Assistance

REA, Remote Expert Assitance, is the remote operation and video monitoring solution that improves the efficiency of all field operations. It allows the certification of works and simplifies the management in the evaluation of claims giving remote support. REA improves service and customer satisfaction, guaranteeing security and shortening process times.

REA, Videostreaming platform service for private ingest of multimedia content in real and deferred time. Facilitates the analysis, resolution, and subsequent diagnosis of incidents between remote support centers and local operations units, with the ability to provide service from minute 1 with full guarantees.

Quality

The incorporation of streaming video systems to the incident management processes provides notable advantages in efficiency, allowing to reduce the time of resolution of these, as well as to contribute a series of values as the forensic recording of the incident, for example.
REA provides an improvement in the quality of the service, since it allows to see live, in real time an installation, incident, breakdown, etc., in short, actions on the network carried out by field installers from the location, leaving recorded (if you want to do so) evidence of the action.

Management

The actions will be registered by the company's professionals through the backoffice tool, ensuring both the place of capture of the video (by geolocation), and the authenticity of it.
Our REA platform helps to respond adequately to all these demands where it is necessary to carry out a good management of IT services, articulating all the processes that allow these requirements to be met effectively in order to provide the organization with efficient and quality IT services.