USER HELP DESK

Entelgy provides services in a multitude of environments with different scopes and skills: from first levels of support to integral support and provider management, either remotely or on site and with a choice of different working hours, based on Client requirements.

  • Applying automation and virtualisation technologies.
  • Integrating  Cloud, IT Green and MDM management policies.
  • Providing ITSM and MDM tools.

User Help  Desk capabilities

  • 24×7 support centres
  • On site services
  • On demand services

Added value

  • Ticketing and reporting tools
  • TSpecialist technicians for VIP support
  • Variable dimensioning
  • Multi-disciplinary pool
Client benefits:

  • Unified contact point
  • Tried and tested methodology for the administration of the technological platform
  • Reduced costs, appropriate dimensioning
  • Greater control, service operation and management services. SLA

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