Entelgy Outsourcing

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KEEPING THE CHANGE

The pressure for "Time to Market", the increasingly shorter cycles for the development of new products, the optimisation of the cost of production in property, and the self-service of Cloud infrastructures are some of the Business needs that are repeated in organisations and that are vital to maintain the existing high level of competitiveness.

In the current context, the Business is facing several challenges, the internalisation of Agile models, which requires a disruptive organisational transformation, the disappearance of organisational silos, shared structures, the autonomy of professional teams, automation and cybersecurity to achieve greater operational efficiency.

At Entelgy, we drive the transformation of IT services to help businesses meet existing needs and look to the future to meet the challenges.

We provide technology, models and the talent of our professionals to improve the user experience in their relationship with all IT environments from the Help Desk to the consumption of applications and communications networks.

And all this, with the certified recognition of the most recognised quality standards in the market and alliances with the leading manufacturers in the sector.

 

TRANSFORMING SERVICES TO DRIVE CHANGE

AGILE

A new mindset as a driver of change to drive IT services transformation and meet business challenges in a highly competitive environment

DATA DRIVEN

Efficiently harnessing information in an increasingly digitised environment to drive operations and make the most timely decisions

TALENT

We focus on our professionals, their training, their motivation and their professional careers as the main source of value for our clients

AUTOMATION

We combine the capabilities of our technological and security areas with those of the leading manufacturers in the sector. We provide the best solutions to optimise our clients' business

OUTSOURCING: BOOST YOUR BUSINESS

Because when you walk with someone, you go farther.

 

Digital Workplace

We improve the user experience in their relationship with the Help Desk by providing efficiency in the operation and enhancing their capabilities in a digitised, remote and collaborative environment.

BizApp

We drive business competitiveness by transforming applications, intelligently using emerging technologies and applying Agile models.

Business Process Outsourcing

We combine automation and talent to bring processes to their best performance ratio and operational efficiency through our Fitness Process programmes.

 

Process Mining

Know your organization's processes. Impact your results

Process mining comprises a set of techniques belonging to process management and aimed at analyzing business processes.

The objective is to improve the understanding of the business processes studied in order to optimize them and make them more efficient.

These methods use information and data recorded in event logs and logs to perform an analysis of the actual process a posteriori.

 

  Benefits for your business

To help organizations in the analysis and automation of processes, we have a global offer that covers from the initial analysis phase to the implementation and subsequent support.

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Jordi Llobet

D. de Negocio de Process Mining

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SLIBE

SLIBE es una solución en la nube que proporciona una herramienta de planificación y optimización de las tareas de los agentes de campo. Permite incluir la información de cualquier tipo de dispositivo dentro de las reglas de asignación, con una aplicación móvil que logra geolocalizar a los agentes y facilitar el trabajo a realizar.

El reto de SLIBE es mejorar la eficiencia en las operaciones de campo:

El producto resultante del proyecto SLIBE tiene un enorme potencial económico, dado que se plantea como una herramienta de gestión de soluciones de streaming tanto desde el punto de vista LIVE como bajo demanda:

Beneficios:


“SLIBE: Plataforma de intermediación de media”

Proyecto financiado por el Ministerio de Economía y Competitividad, y cofinanciado con cargo al fondo FEDER, en el marco del Programa Nacional de Cooperación Público-Privada-Subprograma RETOS-Colaboración, expediente RTC-2015-4180-6.

 

 


Certifications



Proven Quality.

From the outset, Entelgy has used internationally-acknowledged standards in its methodological models and frameworks. We are one of the few national leaders in our field that can boast simultaneously holding all these certificates.

ISO 9001 EQA-ENAC Professional Technical Services As a guarantee of quality in processes for selection, allocation, training and inclusion in career plans.

ISO 9001 AENOR Software Development and Maintenance As a basis for continuous improvement in our services and guaranteeing application of best practice.

ISO 14001 EQA-ENAC Environment Application of sustainability and environmental best practices.

ISO 27001 AENOR Security and Technological Risks High criticality certification given to the continuous increase of threats in the information systems sector.

ISO 20000 AENOR Service Management Fundamental to provide the ITIL and ISO 20.000 model best practices in service management.

ISO 22301 AENOR Business Continuity Guarantee that measures will be applied taking into account management of global risks and impact analysis in the critical process business.

ISO / IEC 15504 OCACERT Software Development and Maintenance Also known as SPICE, it is equivalent to the CMMi model and sets the framework for continuous improvement in software development and maintenance.

European Scrum Org As the basis for improving productivity in constructing applications based on the Agile Scrum model.

Conformity with the National Security Scheme, certifies: IT and OT compliance and risk management, network and system security, monitoring and incident response - CSIRT, Red Team, vulnerability audit and intrusion test, fraud prevention and response, brand protection and security in social networks and development and implementation of security tools.

 

Quality and environmental policy

Since its foundation, Entelgy's management has been committed to quality policies and respect for the environment, including internationally recognized standards in its models and methodological frameworks. In order to fulfill this commitment, it establishes a Quality and Environmental Management System based on the UNE EN ISO 9001 and UNE-EN-ISO 14001 Standards.

Entelgy has a priority objective set out in the policy derived from the strategic plan arising from its Corporate Vision and Mission: to satisfy the needs and expectations of Clients in the provision of professional technical services and in the design, development and maintenance of information systems and to achieve high levels of quality adjusted to the requirements of the Client. The Quality and Environmental Management System controls each of the processes and the significant environmental impacts and also ensures the capacity of the service provided to the Client, as well as the detection of non-conformities and incorporates the necessary means to prevent them from happening again.

The fundamental values that Entelgy promotes as its own in this framework are:

Entelgy is Certified:

In the UNE EN ISO 9001 standard in the Provision of professional technical services in information technologies in the Central Office of Madrid and in Services of design, development and maintenance of information systems in the Centre of Bilbao.

In the standard UNE-EN-ISO 14001 in the Provision of Consulting Services in the field of Information Technology and Telecommunications.

Signed:

This policy, appropriate to our organization, is communicated to staff and understood by them, there is a commitment on their part of involvement and commitment to Quality and Environmental Management.

CLIENTS

Some of our main clients:

Sharing challenges

with major firms.

300 national and international organizations have already placed their trust in us.

Our high growth is due to the great acceptance we have among our customers.

 
 

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