Remote Expert Assistance
REA, Remote Expert Assitance, is the remote operation and video monitoring solution that improves the efficiency of all field operations. It allows the certification of works and simplifies the management in the evaluation of claims giving remote support. REA improves service and customer satisfaction, guaranteeing security and shortening process times.
REA, Videostreaming platform service for private ingest of multimedia content in real and deferred time. Facilitates the analysis, resolution, and subsequent diagnosis of incidents between remote support centers and local operations units, with the ability to provide service from minute 1 with full guarantees.